Multi-Agent Customer Support — Interactive Flow

Click Next (or use ← →) to walk through each step of the architecture

AWS Cloud — eu-west-1 LangGraph Graph Human Review Feedback Loop 👤 User App Runner FastAPI / Docker / ECR Domain Classifier Nova Pro YES/NO KB Agent Bedrock KB · S3 Vectors Sentiment Agent Amazon Comprehend Join Confidence Router threshold = 0.7 LLM Generator Nova Pro Bedrock Guardrail Content + Grounding 0.7 SageMaker A2I StartHumanLoop() Human Review Workflow Feedback bucket (S3) EventBridge Rule Lambda a2i-completion-handler Data bucket (S3) Out of scope ✗ POST /ask classify no → out of scope answer+score sentiment ≥ 0.7 < 0.7 generate review task save output A2I Completed invoke write FAQ StartIngestionJob() Response to user
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Multi-Agent Customer Support Architecture
Click Next (or press → / Space) to walk through each step of the pipeline — from user query to answer, or human escalation and the feedback loop.
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